Terms of Purchase

 

Effective Date: October 29, 2026

  1. About These Purchase Terms

These Terms of Purchase apply to orders submitted through Moryiva, an online small household appliance store operated by Wuhan Xinshifeng Information Technology Co., Ltd.

They describe the arrangements for checkout, payment, order review, product availability, fulfilment, delivery, and purchase-related support.

Please read these Terms together with the information relevant to your order, including:

  • Terms of Service

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Any additional conditions clearly disclosed for specific products or promotions

Review the applicable information before completing checkout.

Nothing in these Terms excludes or limits mandatory consumer rights available under applicable law.

  1. Your Responsibilities When Ordering

You must have the legal capacity required to enter into a purchase under the laws applicable to you.

When placing an order with Moryiva, please ensure that you:

  • Provide accurate and complete billing and shipping information

  • Supply a valid email address and appropriate contact details

  • Use a payment method you are authorised to use

  • Check your selected appliances, models, variations, and quantities

  • Comply with applicable legal requirements

  • Avoid submitting false information or using another person’s details without authorisation

If the purchase will be delivered to another person, you should have their permission or another lawful basis for sharing their contact and delivery information.

We may retain purchase records where reasonably necessary for order management, customer assistance, accounting, security, dispute resolution, and legal compliance.

Our Privacy Policy provides further information about how personal information is handled.

  1. Reviewing and Placing Your Order

You can browse our appliance catalogue, add available products to your cart, and submit an order using the checkout options provided.

Before confirming your purchase, review:

  • Product names and selected models

  • Available colours and variations

  • Dimensions, capacity, and relevant specifications

  • Voltage, power requirements, and plug type, where applicable

  • Included accessories and package quantities

  • Number of items

  • Product prices

  • Promotional discounts

  • Shipping charges

  • Billing and delivery addresses

  • Payment method

If you notice an error after submitting your purchase, contact service@moryiva.com promptly.

We will make reasonable efforts to assist, although corrections may no longer be possible once fulfilment or dispatch has progressed.

  1. Payments and Transaction Processing

Moryiva may work with independent payment providers to process purchases. Available payment methods are displayed at checkout.

Payment and transaction information may be used to:

  • Confirm payment authorisation

  • Verify the amount payable

  • Complete the transaction

  • Maintain purchase records

  • Process applicable refunds

  • Detect potentially unauthorised activity

  • Meet financial recordkeeping requirements

Complete payment card details are generally processed by the relevant payment provider rather than stored directly by Moryiva.

Payment-related information handled by our company is subject to applicable privacy, security, and legal requirements.

An order may be delayed or declined if payment authorisation is unsuccessful or reasonable verification remains incomplete.

  1. Order Acknowledgement and Review

Submitting an order indicates that you wish to purchase the products selected at checkout.

An automated acknowledgement generally confirms receipt of your submission. It does not necessarily confirm final acceptance or that fulfilment has started.

Before accepting or processing an order, we may check:

  • Payment authorisation and status

  • Available inventory

  • Customer contact information

  • Billing and delivery details

  • Pricing accuracy

  • Transaction security indicators

  • Other reasonable operational matters

Where permitted by law, we may hold, decline, or cancel a purchase that cannot be processed appropriately. Reasons may include failed payment, suspected fraud, unavailable stock, material listing errors, or incomplete information.

If payment has already been collected for a cancelled order, any refund due will generally be issued through the original payment method, subject to applicable law and payment provider procedures.

  1. Appliance Information and Appearance

We aim to provide useful details to help you assess the products offered through Moryiva.

Depending on the appliance, a listing may include:

  • Product photographs

  • Materials, colours, and finishes

  • Dimensions and capacity

  • Voltage and power requirements

  • Plug type and compatibility information

  • Available models or variations

  • Included accessories and quantities

  • Packaging details

  • Operating and care instructions

  • Other relevant specifications

Please review the individual product page before ordering to assess whether the appliance is suitable for your intended use and household electrical supply.

Digital images may differ slightly from the physical item because of lighting, display settings, colour calibration, packaging updates, or reasonable manufacturing variations.

Minor differences within reasonable production tolerances do not necessarily indicate a defect.

Your applicable rights remain unaffected if a product is faulty, incorrectly supplied, materially different from its description, or otherwise fails to meet mandatory requirements.

  1. Prices and Promotional Offers

Products may be sold at regular prices or as part of a promotion.

Prices, discounts, and offers may change during normal business operations. Technical or administrative errors may occasionally occur despite reasonable efforts to maintain accurate information.

If a material pricing error is identified before fulfilment, we may take action permitted by law, including:

  • Notifying you of the error

  • Explaining the corrected price

  • Seeking your agreement before continuing

  • Cancelling the affected purchase where permitted

  • Refunding any amount owed if payment has been collected

A subsequent change to an advertised price will generally not affect the confirmed price of an accepted order, except where applicable law permits otherwise.

Promotions may have clearly disclosed conditions, including expiry dates, eligible products, and quantity limits.

  1. Stock Availability and Alternatives

All products offered through Moryiva are subject to availability.

We aim to keep inventory information current, but stock levels may change before an order is processed or dispatched.

If a selected appliance, model, or variation becomes unavailable, we may contact you about options such as:

  • Removing the unavailable item

  • Considering an alternative product or variation

  • Amending the order with your agreement

  • Cancelling the affected item

  • Cancelling the order where necessary

  • Providing an applicable refund

Where a substitution or adjustment requires your agreement, we will obtain it before proceeding.

We aim to communicate availability concerns clearly and address them within a reasonable period.

  1. Preparing and Shipping Purchases

Accepted orders ready for fulfilment are prepared and dispatched in accordance with our Shipping Policy.

Preparation may include confirming inventory, packing appliances and supplied accessories, and arranging collection or dispatch with logistics providers.

Estimated delivery periods may be affected by:

  • The destination address

  • Product availability

  • Fulfilment requirements

  • Carrier schedules

  • Public holidays

  • Weather and transport disruptions

  • Customs procedures, where applicable

  • Accuracy of the delivery details provided

Unless expressly stated otherwise, delivery timeframes are estimates.

Where tracking is available, shipment details will generally be supplied after dispatch.

Contact customer support if you need assistance with a delivery concern. Mandatory rights relating to delayed delivery, non-delivery, and other fulfilment matters remain unaffected.

  1. Requesting Changes to a Purchase

Please contact Moryiva as soon as possible if you need to amend an order.

Depending on its processing stage, we may be able to consider:

  • Corrections to contact details

  • Eligible delivery address changes

  • Changes to selected appliances, models, or variations

  • Quantity adjustments

  • Cancellation before dispatch

Available options depend on how far the order has progressed and the fulfilment arrangements already made.

Amendments may no longer be possible once products have been packed, handed to a carrier, or dispatched.

Contacting us early gives our team the opportunity to check what can still be arranged.

  1. Cancellations and Withdrawal Rights

If you wish to cancel a purchase, notify customer support without unnecessary delay.

We will assess your request according to the order’s status, applicable store policies, and relevant consumer law.

Cancellation through our standard processing arrangements may become difficult or unavailable once fulfilment has advanced or shipping has begun.

If the goods have already been dispatched, the applicable return procedure may need to be followed, subject to any mandatory cancellation or withdrawal rights.

Where cancellation is accepted and a refund is due, it will be processed in accordance with applicable legal requirements and payment procedures.

Nothing in this section limits cancellation or withdrawal rights that cannot lawfully be excluded.

  1. Returns, Refunds, and Eligible Exchanges

Our Return & Refund Policy, together with applicable consumer protection law, governs returns, refunds, and eligible exchanges.

That policy explains:

  • Return eligibility

  • Request deadlines

  • Required product condition

  • Packaging requirements

  • How to submit a request

  • Return shipping procedures

  • Responsibility for applicable costs

  • Refund methods

  • Estimated refund processing times

Please review the policy before arranging a return.

Any product-specific conditions concerning appliance condition, supplied accessories, packaging, or signs of use apply only where lawful and appropriately disclosed.

Such conditions do not remove mandatory remedies for defective, incorrectly supplied, or otherwise non-compliant goods.

  1. Problems With Items Received

Contact our support team if an appliance arrives damaged, appears defective, is incorrect, or is missing from your shipment.

Where relevant, provide:

  • Your order number

  • The email address used at checkout

  • A description of the concern

  • Clear supporting photographs

  • Any additional information reasonably needed to identify the affected product or accessory

We will review the available information and explain the next steps.

Depending on the circumstances and applicable legal requirements, a resolution may include a replacement, return, refund, or another appropriate remedy.

Requests are assessed under the relevant store policies and consumer protection obligations.

  1. Security Checks and Fraud Prevention

We may review purchases showing unusual activity or indications of unauthorised use.

Where reasonably necessary and legally permitted, we may:

  • Confirm order information

  • Request additional transaction verification

  • Check payment authorisation

  • Review inconsistent customer details

  • Assess unusual purchasing patterns

  • Apply reasonable quantity limits

  • Temporarily hold suspicious transactions

  • Decline or cancel orders involving suspected fraud

Repeated payment failures, conflicting information, unusually large purchases, or signs of unauthorised account access may result in further checks.

These measures help protect customer transactions and support secure store operations.

  1. Purchase Information and Records

Information submitted during checkout may be used to complete your purchase and provide related services.

Relevant purposes include:

  • Administering orders

  • Sending purchase confirmations

  • Coordinating fulfilment and delivery

  • Processing payments and refunds

  • Responding to customer enquiries

  • Maintaining transaction records

  • Handling disputes

  • Identifying potential fraud

  • Meeting accounting and legal obligations

We handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

Please consult that policy for details about information collection, use, retention, and available privacy rights.

  1. Other Applicable Store Policies

These Terms of Purchase should be read alongside the other policies published on the Moryiva website.

Our Terms of Service explain the general conditions for accessing and using the store.

Our Shipping Policy describes order preparation, fulfilment, and delivery arrangements.

Our Return & Refund Policy sets out the conditions and procedures for relevant after-sales requests.

Our Privacy Policy explains how personal information is handled in connection with our services.

Additional conditions may apply to particular products or promotions where clearly disclosed.

If a provision conflicts with mandatory consumer protections, applicable law takes precedence.

  1. Business Information and Purchase Support

For help with orders, payments, delivery, amendments, cancellations, or after-sales enquiries, use the contact details below.

Online Store / Brand: Moryiva

Business Category: Online Small Household Appliance Retail

Operating Legal Entity: Wuhan Xinshifeng Information Technology Co., Ltd.

Registered Business Address:

Room 2, No. 3, 8th Floor, Unit 1, Building 41, Phase 3 Baishazhou SME City, Qingling Urban Industrial Park, Hongshan District, Wuhan City, Hubei Province, China (Yuxuan Business Secretary - Custody No. 12)

Customer Service Email:

service@moryiva.com

Customer Service Telephone:

+8615271876586

Wuhan Xinshifeng Information Technology Co., Ltd. operates the Moryiva online small household appliance store. The company manages website administration, product listing management, customer transactions, fulfilment coordination, and related customer assistance.

When contacting us about an existing purchase, include your order number and a short explanation of your request wherever possible. This helps us locate the relevant records and review your enquiry efficiently.

Thank you for shopping with Moryiva.