Shipping Policy
Shipping & Delivery Policy
Last Updated: October 29, 2026
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Delivery Information for Moryiva
Moryiva is an online small household appliance retailer operated by Wuhan Xinshifeng Information Technology Co., Ltd.
This policy outlines our shipping destinations, delivery fees, order processing, estimated arrival times, tracking services, and assistance with shipment concerns.
Please read these details before ordering to understand the delivery arrangements applicable to your purchase.
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Where We Deliver
We currently offer standard shipping to eligible delivery addresses within the United States.
Availability is subject to carrier coverage and any restrictions affecting a particular destination. Some locations may not be supported.
Enter your complete shipping address at checkout to view the available delivery options and charges before completing payment.
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Shipping Fees and Free Shipping
Standard shipping charges are based on your order’s product subtotal.
| Order Subtotal | Standard Shipping Charge |
|---|---|
| $0.00–$38.99 | $3.99 |
| $39.00 or more | Free |
Eligible U.S. purchases with a product subtotal of $39.00 or more qualify for free standard shipping. Orders below this amount are charged $3.99 for standard shipping.
Please review the delivery charge and final total shown at checkout before submitting your purchase.
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Processing Your Purchase
Order processing begins after payment has been successfully confirmed.
During this stage, we may verify purchase details, check the availability of selected appliances and variations, prepare items for packing, and coordinate fulfilment with the relevant providers.
Estimated Processing Time: 1–5 business days
Business days generally run from Monday through Friday, excluding public holidays. Orders placed outside regular business hours may begin processing on the next business day.
Additional preparation time may occasionally be needed because of:
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Promotional events
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Seasonal demand
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Public holidays
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Higher order volumes
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Stock or fulfilment interruptions
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Unexpected operational issues
We make reasonable efforts to prepare orders within the estimated processing period.
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Shipping and Arrival Estimates
The shipping period begins once order preparation is complete and the parcel has been handed to the carrier.
Estimated Standard Shipping Time: 10–20 business days after dispatch
Processing and shipping are separate stages:
| Order Stage | Estimated Duration |
|---|---|
| Processing and preparation | 1–5 business days |
| Standard shipping after dispatch | 10–20 business days |
| Total estimated timeframe | 11–25 business days |
Unless expressly stated otherwise, these timeframes are estimates rather than guaranteed delivery dates.
Actual arrival times may vary according to destination, carrier operations, weather, transport conditions, regional logistics, customs procedures where applicable, and other circumstances outside our reasonable control.
Mandatory consumer rights relating to delivery remain unaffected.
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Preparing and Dispatching Your Parcel
After receiving your order and confirming payment, we arrange the steps required for shipment.
Depending on the products and fulfilment arrangements, these may include:
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Confirming stock availability
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Reviewing order information
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Preparing and packing appliances and supplied accessories
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Arranging dispatch with a logistics provider
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Generating tracking information where available
Orders may be fulfilled through our designated operational arrangements or authorised logistics partners.
Once dispatched, we will generally send a shipping notification to the email address supplied at checkout. This may include a tracking number, carrier link, or other available shipment details.
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Tracking Your Order
Tracking details are generally provided after the parcel has been transferred to the delivery provider and the relevant information becomes available.
Use the tracking number or carrier link to view the latest recorded shipment status.
The first update may not appear immediately. The carrier may need time to receive the package, complete its initial scan, and register it in the tracking system.
Updates may also pause while a parcel travels between facilities. A temporary gap does not necessarily mean the shipment is lost or delayed.
If tracking remains unchanged for an unusually long period, please contact customer support.
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Late or Potentially Missing Deliveries
Delays may occasionally occur despite efforts to coordinate delivery within the estimated periods.
Possible causes include:
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Carrier service interruptions
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Severe weather
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Congestion within transport networks
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Seasonal shipping demand
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Regional delivery restrictions
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Fulfilment or logistics difficulties
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Customs procedures, where applicable
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Other events beyond our reasonable control
If your order is significantly overdue, tracking has not changed for an extended period, or you believe the parcel may be missing, email:
Include your order number, any available tracking reference, and a brief explanation of the concern.
Where appropriate, we will review shipment records and contact the delivery provider for further investigation.
Delivery issues are handled in accordance with the relevant store policies and applicable consumer protection obligations.
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Requesting an Address Correction
If you notice an error in your delivery address after ordering, contact us as soon as possible at:
Please provide:
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Your order number
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The email address used at checkout
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The full corrected shipping address
Address changes are generally easier to arrange before fulfilment is complete.
Once a purchase has been packed, prepared for dispatch, or handed to the carrier, changing its destination may no longer be possible.
Please check your address carefully before completing checkout.
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Complete and Accurate Delivery Details
You are responsible for providing correct and complete shipping information.
Before submitting an order, check:
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The recipient’s full name
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Street address
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Apartment, suite, or unit number, where applicable
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City
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State
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ZIP code
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Contact telephone number, where required
Incomplete or inaccurate details may lead to delays, unsuccessful delivery attempts, or the parcel being returned to a carrier or fulfilment facility.
If an address issue arises, our team may contact you to discuss the available options.
Further delivery arrangements will depend on the circumstances, carrier procedures, relevant store policies, and legal requirements.
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Multiple Packages for One Order
Orders containing several products may sometimes be sent in separate shipments.
This may happen when appliances or accessories are prepared at different fulfilment locations, require separate handling, or follow different shipping arrangements.
Each package may have its own shipping notification or tracking number.
If only some items have arrived, check any additional shipment notifications associated with your purchase. The remaining products are not necessarily missing.
Contact our support team if you need help reviewing an outstanding package.
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Unsuccessful Delivery and Returned Parcels
A carrier may be unable to complete delivery because of:
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An address that cannot be located
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Missing or incomplete shipping information
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Recipient unavailability
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Repeated unsuccessful delivery attempts
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Refusal of the parcel
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Other delivery difficulties
When delivery cannot be completed, the package may be returned to a designated fulfilment location.
If tracking indicates that your shipment is undeliverable or has been returned, contact customer support. We will review the available records and explain the relevant options.
Depending on the circumstances, these may include arranging another delivery, reviewing the returned shipment, or providing an eligible refund.
Any additional charges or procedures will be considered in accordance with applicable store policies and legal requirements.
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Shipping Support
Our customer service team assists with delivery estimates, tracking updates, address correction requests, delayed orders, and concerns about missing parcels.
Support Days: Monday through Friday
Typical Initial Email Response: Within 24–48 business hours
Replies may take longer during public holidays, major promotions, or periods of increased enquiry volume.
Please include your order number and any available tracking information when contacting us so we can locate the relevant shipment records.
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Business and Contact Details
The following information identifies the company operating the Moryiva online small household appliance store.
Brand / Store Name: Moryiva
Business Category: Online Small Household Appliance Retail
Operating Company: Wuhan Xinshifeng Information Technology Co., Ltd.
Registered Business Address:
Room 2, No. 3, 8th Floor, Unit 1, Building 41, Phase 3 Baishazhou SME City, Qingling Urban Industrial Park, Hongshan District, Wuhan City, Hubei Province, China (Yuxuan Business Secretary - Custody No. 12)
Customer Service Email:
Customer Service Telephone:
+8615271876586
Customer Service Days: Monday–Friday
Estimated Initial Email Response: Within 24–48 business hours
Wuhan Xinshifeng Information Technology Co., Ltd. manages Moryiva’s website administration, customer order processing, fulfilment coordination, and shipping-related assistance.
The registered business address is provided for company identification. Please obtain confirmation from customer support before using it as a return address or parcel collection location.
For delivery assistance, use the official contact information above.
Thank you for shopping with Moryiva.