Return Policy

Return & Refund Policy

Last Updated: October 29, 2026

  1. About This Policy

This policy explains how to request a return, report a product issue, seek an order cancellation, and receive an approved refund for purchases from Moryiva.

Moryiva is an online small household appliance retailer operated by Wuhan Xinshifeng Information Technology Co., Ltd.

We review requests according to the conditions below and applicable consumer protection requirements. Nothing in this policy excludes or restricts statutory rights that cannot lawfully be limited.

  1. Standard Return Period

For eligible products, you may submit a standard return request within 14 calendar days of delivery.

The period begins on the date your shipment is delivered. Please contact customer support within this window and provide the relevant order details.

Requests received after this period may not qualify for a standard change-of-mind return.

Separate rights concerning defective goods, incorrectly supplied items, or other matters protected by applicable consumer law are not limited by this 14-day period.

  1. Eligibility for Change-of-Mind Returns

If you wish to return an appliance because it no longer suits your preferences, it should generally meet the following conditions:

  • The product is unused and remains in its original condition.

  • Original packaging is included wherever reasonably possible.

  • All supplied accessories, components, instructions, and supplementary items are included.

  • Proof of purchase, such as an order confirmation or receipt, is available.

  • The appliance has not been damaged through misuse, improper handling, or intentional modification.

When assessing the original condition of an appliance, we may consider signs of operation, installation, disassembly, modification, residue, physical damage, and the condition of supplied parts or labels.

These conditions do not remove remedies available for products that are faulty, incorrectly supplied, or materially different from their descriptions.

Returned items may be inspected before a refund or another resolution is approved.

  1. Requesting a Return

Please contact our support team before sending an item back.

Return Assistance Email:

service@moryiva.com

To help us review your request, provide:

  • Your order number

  • The product name and selected model or variation

  • A brief explanation of why you wish to return it

  • Relevant photographs or a short video if the item is damaged, incorrect, incomplete, or affected by another issue

  • Any additional information reasonably needed to identify your purchase

After reviewing the details, we will explain the applicable procedure and provide return instructions.

Please wait for these instructions before posting your parcel. This helps ensure that it reaches the appropriate location and can be matched to your request.

This procedure does not override mandatory cancellation, withdrawal, or return rights.

  1. Confirming the Return Destination

Our registered business address identifies the company operating Moryiva. It is not automatically the correct address for returned products.

Depending on the fulfilment arrangements for your order, a return may need to be sent to a designated warehouse, authorised facility, or another location confirmed by customer support.

We will provide the appropriate destination and any relevant packing or shipping instructions after reviewing your request.

Following these instructions helps avoid misdirected packages, unnecessary postage costs, and delays in locating returned goods.

Please send your return only to an address confirmed by our team for that purpose.

  1. Return Shipping Costs

Responsibility for return postage depends on the reason for the return and applicable legal requirements.

Returns Based on Personal Preference

You will generally be responsible for return shipping when an eligible return is unrelated to a product defect or an error attributable to Moryiva.

Examples include:

  • No longer wanting the appliance

  • Ordering the wrong model

  • Selecting an unsuitable colour or variation

  • Choosing an incorrect capacity, size, or quantity

  • Changing your preferences after purchase

  • Other reasons unrelated to a product fault

Mandatory legal requirements concerning return costs take precedence.

Damaged, Defective, or Incorrect Appliances

Contact us if an item arrives damaged, appears defective, is incorrect, or is materially different from what you ordered.

We may request order information, photographs, or other relevant details to assess the concern.

Where a confirmed issue results from an error attributable to Moryiva, you will not normally be required to pay additional return postage necessary to resolve that error.

Depending on the circumstances and applicable consumer protection law, an appropriate remedy may include a replacement, refund, or another resolution.

  1. Cancellation Before Dispatch

If you wish to cancel a purchase, please contact us as soon as possible.

Cancellation is generally easier during the early stages of preparation. Our ordinary pre-dispatch cancellation process may no longer be available once an order has:

  • Reached an advanced stage of fulfilment

  • Been packed

  • Been prepared for carrier collection

  • Been handed to a delivery provider

  • Left the fulfilment facility

If the parcel has already been dispatched, you may need to receive the goods and follow the applicable return procedure.

Send cancellation requests to:

service@moryiva.com

Include your order number and the email address used at checkout.

Where cancellation is completed and a refund is due, the relevant amount will generally be returned through the original payment method.

Mandatory cancellation and withdrawal rights remain unaffected.

  1. Inspection of Returned Appliances

Once products arrive at the confirmed return facility, they may be inspected to determine whether the applicable return conditions have been met.

The review may consider:

  • The appliance’s physical condition

  • Signs of operation, installation, disassembly, or modification

  • Packaging condition

  • Whether supplied accessories, components, and instructions are included

  • The reason for the return

  • Supporting information already submitted

  • Whether the returned product matches the purchase record

For standard change-of-mind returns, the condition of the housing, controls, electrical connections, removable parts, and other supplied components may be relevant to the assessment.

We will communicate the outcome and explain any available next steps. Approved refunds are handled as described below.

Inspection does not restrict statutory remedies for defective, incorrectly supplied, or otherwise non-conforming goods.

  1. Refund Method and Processing Time

Approved refunds are generally returned to the payment method used for the original purchase.

Typical Refund Processing Time: 5–10 business days after the returned item has been received and reviewed.

The actual timeframe may vary according to:

  • The reason for the refund

  • Whether a return is required

  • The condition of returned goods

  • The original payment method

  • The payment provider involved

  • Applicable legal requirements

After Moryiva initiates a refund, your bank, card issuer, PayPal, or another payment provider may need additional time to display the credit.

These additional processing periods are managed by the relevant financial institution or payment service.

Where applicable law requires a different deadline or procedure, that requirement takes priority.

  1. Following Up on a Refund

If an approved refund has not appeared, please:

  • Check the account used for the original payment.

  • Review recent transactions and pending credits.

  • Ask your bank or card issuer about the refund’s status.

  • Contact the relevant payment provider where appropriate.

Financial institutions may require additional time to complete processing.

If you still cannot locate the refund, email:

service@moryiva.com

Include your order number and any available refund reference.

For security, please do not send complete payment card numbers, account passwords, or other sensitive financial credentials.

Our team can review the transaction information available to us and assist where possible.

  1. Original Shipping Charges

Standard shipping fees for eligible U.S. orders are calculated according to the order subtotal:

Order Subtotal Standard Shipping Fee
$0.00–$38.99 $3.99
$39.00 or more Free

Any applicable shipping charge is displayed at checkout before payment.

The original delivery fee and return postage are separate expenses.

Whether the original shipping charge is refundable depends on the reason for the return, the purchase circumstances, relevant store policies, and mandatory consumer protection requirements.

Please see our Shipping Policy for delivery coverage, processing arrangements, and estimated arrival times.

  1. Product and Fulfilment Concerns

Some issues require an individual review rather than the standard change-of-mind return process.

These may include:

  • Appliances damaged during transit

  • Broken housings, controls, or supplied components

  • Apparent operating faults

  • Packaging damage affecting the product

  • Incorrect models, colours, or variations supplied

  • Missing appliances, accessories, or components

  • Products materially different from their descriptions

  • Other fulfilment problems

Please report the concern promptly and include your order number, a description of the issue, and relevant photographs where available.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or another remedy.

Statutory rights concerning defective or non-conforming goods continue to apply.

  1. Customer Support Availability

Our team assists with returns, refunds, cancellations, product concerns, and related order enquiries.

Customer Support Days: Monday through Friday

Typical Initial Email Response: Within 24–48 business hours

Response times may be longer during public holidays, promotional events, or periods of increased enquiry volume.

Please include your order number and a clear explanation of the assistance required so we can review your request efficiently.

  1. Business and Contact Information

The following details identify the company operating the Moryiva online small household appliance store.

Brand / Store Name: Moryiva

Business Category: Online Small Household Appliance Retail

Operating Company: Wuhan Xinshifeng Information Technology Co., Ltd.

Registered Business Address:

Room 2, No. 3, 8th Floor, Unit 1, Building 41, Phase 3 Baishazhou SME City, Qingling Urban Industrial Park, Hongshan District, Wuhan City, Hubei Province, China (Yuxuan Business Secretary - Custody No. 12)

Customer Service Email:

service@moryiva.com

Customer Service Telephone:

+8615271876586

Support Availability: Monday–Friday

Estimated Initial Email Response: Within 24–48 business hours

Wuhan Xinshifeng Information Technology Co., Ltd. manages Moryiva’s website administration, customer purchases, order processing, fulfilment coordination, and after-sales assistance.

Only send a return to the registered business address if customer support expressly confirms that it is the correct destination.

When contacting us about an existing purchase, please provide your order number wherever possible.

Thank you for shopping with Moryiva.