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Connect With Moryiva

Have a question about a small household appliance or need assistance with an order? Our customer support team can help before you purchase, while your parcel is in transit, and after delivery.

Moryiva is an online small household appliance retailer operated by Wuhan Xinshifeng Information Technology Co., Ltd. We assist with product information, ordering, checkout, payments, shipping, and after-sales enquiries.

Contact Details

Email: service@moryiva.com

Telephone: +8615271876586

For enquiries involving order references, photographs, or documents, email allows you to share the relevant details together.

When contacting us about an existing purchase, please include:

  • Your order number

  • The email address used at checkout

  • A brief description of the assistance needed

  • Relevant photographs if an item is damaged, incorrect, or missing from your delivery

These details help us locate your purchase and understand your request.

Product Information Before Ordering

Please contact us if you need clarification about the information published on a product page.

Depending on the appliance, we can assist with available details about dimensions, materials, capacity, voltage, power requirements, plug type, operating instructions, care requirements, and stock availability.

Specifications vary between products. Review the individual listing before purchasing to assess whether the appliance is suitable for your intended use and household electrical supply.

Our team can also answer general questions about browsing the catalogue, submitting an order, and the payment methods displayed at checkout.

Order and Payment Assistance

If you encounter a checkout problem or cannot find an expected order confirmation, describe what happened and provide any available order reference.

We can review the records available to us and assist with questions about processing or payment confirmation.

Please do not send complete payment card numbers, passwords, or other sensitive account credentials.

Delivery and Tracking Support

For shipping enquiries, provide your order number and any tracking details you have received.

Our team will review the available shipment information and explain the next steps where appropriate. Some matters require further information from a carrier or fulfilment provider before we can provide a complete update.

Help After Your Order Arrives

Contact us if you receive an incorrect or damaged appliance, or if a product, accessory, or supplied component appears to be missing.

Please explain the concern and include clear photographs of the item and relevant packaging where available. This information helps us assess the matter and identify the appropriate next steps.

We also assist with return procedures, exchange enquiries, and refund requests in accordance with the applicable store policies.

Support Days and Response Times

Customer Support Days: Monday through Friday

Typical Initial Email Response: Within 24–48 business hours

This estimate applies to our first reply. Resolving an enquiry may require additional time if we need further details, shipment checks, or coordination with another service provider.

Public holidays, promotional events, and increased enquiry volumes may affect response times.

Business Information

The following details identify the company operating Moryiva.

Store Name: Moryiva

Business Category: Online Small Household Appliance Retail

Legal Operating Company: Wuhan Xinshifeng Information Technology Co., Ltd.

Registered Business Address:

Room 2, No. 3, 8th Floor, Unit 1, Building 41, Phase 3 Baishazhou SME City, Qingling Urban Industrial Park, Hongshan District, Wuhan City, Hubei Province, China (Yuxuan Business Secretary - Custody No. 12)

Customer Support Email: service@moryiva.com

Business Telephone: +8615271876586

Wuhan Xinshifeng Information Technology Co., Ltd. manages website administration, product listings, order processing, fulfilment coordination, customer communications, and related after-sales assistance.

The registered address is provided for company identification. Before sending a return or other correspondence, please contact customer support to confirm the appropriate mailing address and instructions.

Here to Assist

Whether you need help understanding an appliance’s specifications or reviewing an order concern, we aim to provide clear information and practical assistance.

Thank you for shopping with Moryiva. Please use the contact details above whenever you need support.